sportinggoodsandmore web store FAQ section

No, unless you request a signature delivery ($6.00 additional fee). The package will be left at your location. If you would like to sign for your package please request this at check out and include $6.00 with your payment.

Shipping insurance is included in the shipping charge for every package we mail. Should your package be damaged during transit, you must contact the carrier to submit a claim. Sporting Goods and More is not responsible for damage during transit.

No, at this time we are unable to offer international shipping. Currently we are happy to ship to the United States Only.

All orders are shipped within 5 days of receiving cleared payment. Orders are shipped via FED EX, UPS, or USPS. When your order ships, you will receive a tracking number for your package. Most items ship within 24 hours of receiving cleared payment, transit time depends on carrier and your location.

We accept all credit cards through Paypal or Google Checkout. We also accept Cashiers Checks, Money Orders, and Revolution Money Exchange. No personal Checks or COD's.

In the event an item you have ordered is out of stock, we will inform you of the back order status and approximate delivery date, if known. If you wish to wait for the item to arrive in stock we will ship as soon as possible. If you would rather request a refund, the refund will be sent promptly.

Coupon codes are valid for Google Checkout users only. During the checkout process you will be asked if you have a coupon or promotional code. Enter your code, if you have met the conditions for the coupon redemption, your balance reflect your discount.

Most items we offer carry a manufacturers warranty. Items with warrantys must be returned to the manufacturer for repair or replacement. All other returns will require a return goods authorization. All returns subject to 15% restocking fee, as assessed by our distributors. Returns must be requested with in 7 days of item receipt. Please direct questions about returns to customer service (angie@russellscustomtaxidermy.com)

Contact us any time by email: angie@russellscustomtaxidermy.com Contact us by phone: 615-306-6660 (this phone may not be answered, however feel free to leave a message for a return call.)

In some cases shipping charges are overstated. If this is the case, you will receive a refund or store credit (your choice) for the amount of the over charge. Shipping is based on weight, weights for merchandise is provided to me by my distributors. The weight of an item combined with the zip code it is to be delivered to determine the actual shipping rate. Due to calculation inconsistencies with the shipping matrix, shipping may be either over charged or undercharged. If actual shipping is higher than you were charged, you will not be charged any additional fees. If shipping is significantly lower than you were charged, I will contact you to determine if you would rather have a discount code or an actual refund.